I’ve always had a thing for guides: microwave manuals, conference agendas, orientation handouts. I was innately fascinated by how services defined experiences, and if reality lived up to expectations.
"But user manuals are dry!"
Yes, and sometimes misleading. And shouldn’t the experience be designed thoughtfully enough that you don’t need instructions? I dreamt of how service and stories worked together (or against each other) to help people plug in toasters or pick a college.
Then I found the arts. Hardwired curiosity took structure in guides designed across the senses and I fell in love with deadline-driven, audience-centric deliverables. I built multi-dimensional manuals, led creative teams, and mounted professional theatre productions that tug at audience emotions.
Emboldened by storytelling and systems design, I finally stepped off the stage and into design strategy. These days I lead user experience research to help analytics teams work better together on and offline in the flurry emergence of big data and ai practices.
And yes, I still read user manuals - but now I work to build intuitive worlds where we don’t need them.
// Speaking at IBM’s Data and AI Forum, Seoul
I had the honor of being a part of IBM’s first design team at the annual Data and AI Forum, a conference for customers and practitioners in the analytics space looking to learn more about the field and IBM’s perspective. The unique challenge of language and cultural barriers made this a speaking and interactive engagement unlike any I’ve done before. In my talk, "The Topography of Data Science Teams," I discussed the past, present, and future of data science roles - reflecting on how changes in the analytics landscape impacts businesses and the people working in the field. No two "data scientists" are the same, how do we build solutions that offer frameworks and flexibility? The session comprised of a three parts: a didactic perspective on the field, demos of two IBM Cloud Pak for Data use cases that solve for teams' evolving needs, and several interactive exercises that allowed participants to express what tasks they are responsible for and areas for improvement. This multi-faceted approach successfully achieved three unique outcomes- providing an education on IBM's unique point of view on the field, demonstrating the power of design to deliver solutions to user experience needs, and engaging participants through enterprise design thinking activities.
// Victory at the Vatican Hackathon!
I was selected to represent Georgetown University for VHacks, the Vatican's inaugural three-day event inviting students from around the world to “use technological innovation to overcome social barriers and embrace common values.” Our team worked tirelessly for 36 hours to create something we were proud of, and fortunate enough to win! Our product, Credit/Ability, tailors a 'credibility' score based on refugee employment/expenditure/savings history and connects them with 3rd party lease guarantors to derisk lease provisions for landlords. The team is currently fortifying infrastructure and working with partners to build out the prototype. You can read more about the project here, and about the hackathon here!
// Georgetown Women's Alliance Fellowship
I am proud to serve as an Inaugural Fellow on the Georgetown Women's Alliance, an organization that brings together individuals and groups who share a commitment to fostering an environment in which women learn, grow, and thrive. I don't believe leadership can be taught, but it sure can be modeled and supported, and Georgetown University has stoked that fire in me as an eighteen year old freshman, a precocious young alum, and now a graduate student. I'm excited to continue the work of "men and women for others," in a time when we so deeply need it. As a fellow on both the strategy and communications committees, I am working with key mentors to map out the future of the GWA, and build collateral that conveys current impact. For more, read here!
“I’m not a jack of all trades; I’m a master of many. I don’t feel there is anything I can’t do if I want to.” – Evel Knievel